frequently asked questions
what is a maeven box, and what is inside the box each month?
Maeven is the ultimate subscription box for brides. Enjoy a new box each month jam-packed with the newest and trendiest bridal products, along with a mini-magazine with expert tips and advice for planning your wedding.
WHAT IS THE INTRO BOX AND HOW DOES IT DIFFER FROM OTHER SUBSCRIPTION COMPANIES?
For the first month, everyone receives our exclusive Intro Box, with everything you need to kick off the planning process. Starting with our second box, you will fall in line with the monthly featured box. The Intro Box features our custom Maeven wedding planner along with amazing bridal items including a set of bridal champagne glasses, cake topper, rose quartz necklace, Pop Fizz Clink! bottle opener, rose bath salts, and a set of wedding day cards.
WHAT ARE THE SUBSCRIPTION OPTIONS?
Maeven boxes are available as a month-to-month subscription or in 2, 3 and 6-month prepaid subscriptions. Gift subscriptions are available in 2, 3 and 6-month prepaid increments. All subscriptions begin with our Intro Box and align with the monthly progression of boxes in the second month. If at any time you would like to extend your subscription, please email us at firstname.lastname@example.org.
WILL MY SUBSCRIPTION CANCEL AUTOMATICALLY AT THE END OF THE LAST SHIPMENT?
Yes, all pre-paid subscriptions will automatically cancel at the end of your last scheduled shipment. All month-to-month subscriptions will automatically cancel after six box shipments.
WHAT ARE THE SHIPPING AND BILLING DATES?
All boxes arrive the second week of the month for orders placed by the 31st of the prior month. Your credit card will be charged monthly on the 20th. For example, if your purchase was on January 31st, your first box is billed on the 31st, your first box will arrive the second week of February, your next billing is February 20th and your second box arrives the second week of March. For all prepaid subscriptions, your card will be charged the full subscription rate at initial purchase. If you would like to cancel your month-to-month membership, you must do so before the next bill date (cancel by the end of 18th, as billing occurs on the early on the 20th). Otherwise, you will continue to be billed for the following month’s box.
WHERE DO WE SHIP?
We currently offer shipping of all products to the USA and a select few products to Canada. Canadian customers will be responsible for all taxes and duties (including VAT).
DO YOU OFFER GIFT SUBSCRIPTIONS?
Yes, Maeven boxes are the ultimate gift for the Bride in your life. We offer gift subscriptions in increments of 2, 3 and 6-month subscriptions and each will include a Maeven greeting card with a personal message from the buyer (please enter your message in the text box provided during checkout). All orders start with the Intro Box and receive the monthly featured boxes starting with the second month. Maeven boxes are perfect for engagement, bridal shower or bachelorette gifts...or just because!
WHAT HAPPENS WHEN A GIFT SUBSCRIPTION ENDS?
All gift subscriptions are paid for at checkout, no additional charges apply and cancellation will not be required.
DO YOU HAVE MRS./MRS. BOXES?
Yes! We offer Mrs./Mrs. boxes, just select that option from the drop down box when you add the subscription to your cart.
HOW DO I UPDATE MY PAYMENT OR SHIPPING INFORMATION?
To make any changes to your subscription, including shipping address or credit card information, please contact our customer support team at email@example.com.
WHAT IS THE CANCELLATION POLICY?
If you would like to cancel your month-to-month membership, you must do so by the end of the 18th, as billing occurs early on the 20th. Otherwise, you will continue to be billed for the following month’s box. If you cancel after your renewal, you will still receive the box you paid for and your subscription will be canceled after that point. To cancel your month-to-month membership, please email us at firstname.lastname@example.org. **Prepaid subscriptions cannot be cancelled and are non-refundable.
WHEN WILL MY MAEVEN BOX ARRIVE?
All boxes arrive the second week of the month for orders placed by the 31st of the prior month. For example, if you order on January 31st, your first box will arrive the second week of February. If you order on February 1st, your first box will arrive the second week of March. If you would like your first box (Intro Box) asap, please email us at email@example.com and we will try to accommodate.
MY BOX HASN'T ARRIVED YET, WHAT SHOULD I DO?
If your tracking number shows that your box was delivered but you cannot find it, the very best thing you should do is call your local Post Office. The large majority of the time they are able to locate it. We are happy to help however we can, but please note that we are not responsible for lost or stolen packages after delivery is confirmed by the carrier. If you need us to resend your tracking number, please email us at firstname.lastname@example.org.
WHAT IS YOUR REPLACEMENT POLICY? WHAT ABOUT BROKEN OR DAMAGED ITEMS?
Maeven boxes are final sale and non-refundable. If for any reason one of your items arrives damaged, please contact us within 7 days of receiving your box so we can send a replacement. We may request photos of the damaged item for our quality control review.